Low Balance Alerts — How They Work And How To Turn Them On

A wallet running dry mid-month, with no warning, means real calls and messages start failing right when you need them least. Low Balance Alerts close that gap: 6X can notify you automatically once your prepaid wallet drops below a threshold you choose, well before it actually hits zero.

How it works

Every wholesale and business account has a configurable low-balance threshold. Once your real balance crosses below it, 6X sends a notification — so you have a real window to top up before service is actually interrupted, instead of finding out only after calls start failing.

How to turn it on

In your dashboard's billing settings, set your preferred low-balance threshold (a dollar amount that makes sense for your typical daily spend — enough warning to react, not so high that you get notified constantly). Save it, and you're covered going forward with zero extra steps on every future top-up cycle.

This is separate from — and a lot more forgiving than — a hard credit-limit cutoff. The alert is an early warning while you still have room to act; running out entirely is what actually stops calls from completing.