Toll Fraud: What Fraud Watch Catches Automatically

Toll fraud is one of the oldest and most expensive scams in telecom: someone gets hold of a customer's trunk or extension credentials and blasts calls to expensive international/premium-rate destinations, running up a huge bill in a very short window — often overnight or over a weekend when nobody's watching. 6X's Fraud Watch is built specifically to catch this automatically, without you having to notice it yourself first.

What Fraud Watch actually monitors

• Sudden volume spikes — a customer or extension suddenly placing far more calls than their normal pattern
• Off-hours activity — a real business account placing heavy traffic at 3am when it never has before
• High-risk destination hits — calls landing on prefixes known for premium-rate/toll-fraud abuse
• Rapid-fire short calls — a signature of automated dialing/testing rather than real human calling

When these signals cross a threshold, Fraud Watch can automatically suspend the account's ability to place further calls — cutting off the bleeding immediately — and notifies both you and 6X, rather than waiting for someone to spot an alarming invoice days later. The same detection logic runs on the SMS side too, watching for smishing-pattern blasts and volume abuse.

This runs automatically for every wholesale and retail account — there's nothing you need to turn on. If your account is ever suspended by Fraud Watch, you'll be notified with the specific reason, and can review it directly with 6X.