Approving Customers From Your Portal
Customers who sign up on your branded portal are yours to review and approve.
How Signup Attribution Works
When someone registers on your branded portal (your subdomain or custom domain), their account is automatically linked to you as the reseller. You receive an email notification, and the customer appears in your Wholesale Reselling page with a Pending Approval badge.
Approving a Customer
Click Approve on the customer's row. This activates their account and sends them a branded approval email. They can then log in, top up, and view rates.
⚠️ Important: Approval alone does not mean the customer can send traffic. Voice traffic is authenticated by source IP — the customer (or you) must set their real switch IP on their account before calls will route. An account with no IP, or a placeholder like 0.0.0.0, cannot send calls.
Before Their First Call
- Confirm their source IP is set correctly (their profile, or your customer edit form).
- Set their margin percent, or make sure your sell rates cover their destinations.
- They need balance — customers top up from their own portal.
- For SMS, they need SMPP credentials provisioned — contact support to arrange this.
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